Shipping policy

Shipping Policy

At Crayoune, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Time

Estimated delivery times vary depending on your location:

• Canada: 3–10 business days
• United States: 5–12 business days
• International: 7–21 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high-volume periods.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes determined by your country. These charges are the responsibility of the customer.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Crayoune is not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, Crayoune is not responsible for delays caused by the courier. However, we will do our best to assist you in tracking your package.

If you have any questions regarding shipping, please contact us at:
info.crayoune@gmail.com